Below is a handy list that you can use to find out, at a glance, whom you may contact for a variety of services. For more details on the division of responsibility regarding services, read the relevant sections in this handbook.
Alterations and renovations: apartment remodeling or construction must be arranged with the Managing Agent, +1 914 524-8600, +1 914 524-9100 (fax)
Bathroom maintenance: leaks, clogged drains, small grouting jobs – Superintendent, +1 646 407-0018
Complaints about neighbors, employees of the co-op, or employees of the garage – Managing Agent
Complaints about the managing agent – Board of Directors
Elevator problems: especially if someone is trapped inside – (1) Super +1 646 407-0018, (2) Managing Agent +1 914 524-8600, (3) Century Elevator Company +1 718 937-6200
Emergencies:
(1) Building emergencies: floods, gas odors, elevator breakdown with passenger inside, etc. – Super
(2) Life-threatening emergencies: fire, smoke, medical emergency – 911 first, then the Super
Gas odors – Super
Garbage disposal: for assistance disposing of furniture, appliances, and large quantities of garbage – Super
Grounds maintenance – Super
Hallways and stairs: dirty hallways, burned lights – Super
Installing major appliances: air conditioners, stoves, or appliances that involve gas pipes, plumbing fixtures, or electrical rewiring – Managing Agent
Keys: extra or replacement keys – Super
Laundry facilities: malfunctioning or broken machines, refunds, dirty room – Hercules, +1 800 526-5760, or online service request form.
Maintenance and rent payments: difficulties paying on time, payment arrangements – Managing Agent
Moving in or out – Managing Agent
No hot water, no heat – Super
Noise and other disturbances:
(1) Disturbances that are likely to be short lived (loud party, fight in the hallway) or disturbances outside the co-op – 34th Precinct, +1 212 927-9711
(2) Ongoing problems with noisy neighbors in the co-op – Managing Agent
Refinancing and home equity loans – Transfer Agent
Repairs and maintenance: common areas, building systems, radiators, plumbing lines in walls, no hot water – Super
Subletting or selling your apartment – Transfer Agent